Service Request Form

Are you a Manage Services customer? Do you frequently utilize Erb’s services for your IT requirements or for large projects? If so, then our newly released software platform, Autotask is the portal for you. Interested in access? Request your log-in today. Already have access? Follow your log-in instructions below.

For all additional Service Requests, including small projects and minor break/fix issues please follow our general service request process below.

PLEASE NOTE: All Client Access requests are approved based on frequency and scope of service request prior to or by current submission.

Client Access    Request Access

FOR ALL SERVICE REQUEST PLEASE HAVE THE FOLLOWING INFORMATION AVAILABLE SO WE MAY ASSIST YOU MORE EFFICIENTLY:

  • Name, company, location, phone pumber, and e-mail to reach you at.
  • Make, model and serial number of problem machine, if applicable.
  • Documentation of exact error message and frequency of occurrence, if applicable.
  • Any changes that have been made to the system

NOTE THAT IN EMERGENCY SITUATIONS, THE FASTEST RESPONSE IS BY PHONE.

ONLINE INSTRUCTIONS:

  1. Check one of the following options:
    • "Service Request | Next Business Day Dispatcher Response"
    • "Emergency Service Request | Immediate Dispatcher Response (One Hour Maximum)" By selecting this you understand that additional costs are associated with this request and you agree to all charges incurred within.
  2. Please thoroughly complete form below so that we have all information to process request appropriately.

PHONE INSTRUCTIONS

DURING REGULAR BUSINESS HOURS (8:00AM-5:00PM | M-F):

  1. Dial 319.364.5159 or 800.369.3727, ask for the Services Dispatcher.
  2. Provide a detailed account of your problem for technician selection.

Once the call has been placed, a technician will be assigned and scheduled accordingly.

AFTER HOUR/EMERGENCY PHONE REQUESTS:

  1. Follow phone prompts.

Reminder: Response times will vary based on severity of situation and problem.


 

Please Complete the information below to request service. If you need immediate or emergency service, please call our office at 319.364.5159.

*Denotes Required Fields